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HOW WILL ADVANCING TECHNOLOGIES EFFECT LABOUR?
A DISCUSSION WITH DR. ANNE-SOPHIE TOMBEIL FROM THE PERSPECTIVE OF LABOUR RESEARCH: "PROTECTING HUMANS AGAINST MACHINES - AS TECHNOLOGISATION ADVANCES, IT IS MOST IMPORTANT TO MAKE SURE THAT ROUTINE WORK DOESN'T BECOME MINDLESS AND THAT NON-ROUTINE WORK, ON THE OTHER HAND, DOESN'T LEAD TO AN OVERLOAD!"
AT FHI, YOU ARE WORKING ON THE CORE THEME OF "SERVICE MANAGEMENT" WITH A FOCUS ON THE WORK OF THE FUTURE. WHAT KIND OF CHANGES CAN WE EXPECT IN THE NEXT FEW YEARS?
First I’d like to note that we are certainly in a position to shape the future and developments that are taking place. What matters is that we are well-informed, acquire knowledge, explore opportunities and act on this basis. Especially in management, predictability will increasingly become a thing of the past. Future developments and how we attempt to shape them will be determined by two essential concepts: agility and resilience.The term agility is familiar from agile project management in software development – it means flexible, mobile, swift but also skilful. In the future, this mobility and flexibility will also enter many work areas beyond project work and in the production of Industry 4.0 – even areas whose particular flexibility limits were previously considered to be insurmountable. Resilience can be understood as being sturdy or indestructible, but also as being elastic or changeable. The key aspect is that there is also room for failure and a new beginning. It’s important to learn from crisis situations, to transform obstructions and emerge with greater strength as a result.
HOW DOES THIS DEMAND FOR AGILITY AND RESILIENCE AFFECT MANGEMENT?
Management will change greatly on all levels. In the future it will need to orchestrate diversity and create networks. This also means that management must give up a hierarchical diction in favour of “enabling/supporting” and understanding and practicing management as a service for employees and the company. The four central competencies for this are: Lesen Sie weiter ...
ABOUT DR. ANNE-SOPHIE TOMBEIL
She studied political science and general rhetoric in Tübingen and Florence. Following posts at the Staatstheater Stuttgart, in the Baden-Württemberg Ministry of the Interior and in the President’s Office of the Fraunhofer Society, the focus of her work with the Fraunhofer IAO is currently on the topic of work in the digitalised world, the designing of service processes and business model innovation in value networks. Dr. Tombeil is married and has three children.